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​Disability and Chronic Illness code of practice

At Inclusive Consulting, we are committed to upholding the highest standards of integrity, professionalism and inclusivity in all our interactions with clients, suppliers and the wider community.

 

This Code of Practice sets out our values and expectations to ensure that everyone engaging with us are treated with respect, fairness and accountability.

 

1. Integrity, ethical behaviour and compliance with laws

 

We act with honesty, transparency and integrity in all aspects of our work.

 

This means:

 

  • Acting in good faith and prioritising the best interests of people with disability and chronic illness.

 

  • Complying with all applicable Australian laws, regulations and industry standards.

 

  • Avoiding and disclosing conflicts of interest to ensure fair, unbiased decision-making.

 

  • Upholding ethical standards that respect the dignity, rights and autonomy of people with disability and chronic illness.

 

2. Respect for individual rights and inclusion

 

We recognise and uphold the rights, dignity and independence of all individuals.

 

We commit to:

 

  • Treating everyone with courtesy, fairness and respect, free from discrimination, bias or ableism.

 

  • Supporting self-determination, informed decision-making and autonomy.

 

  • Creating accessible, inclusive and culturally safe environments that remove barriers to participation.

 

3. Valuing the lived experience of People with Disability and Chronic Illness

 

We recognise that people with disability and chronic illness bring unique perspectives, insights and expertise.

 

We commit to:

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  • Actively listening to and amplifying the voices of people with lived experience.

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  • Embedding co-design and consultation in our work to ensure our services reflect real needs.

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  • Ensuring representation and leadership opportunities for people with disability and chronic illness.

 

4. Professionalism, accountability and responsible use of resources

 

We take responsibility for our actions and maintain high professional standards by:

 

  • Ensuring all interactions are conducted with fairness, dignity and mutual respect.

 

  • Addressing and resolving concerns, complaints or barriers to inclusion promptly and fairly.

 

  • Holding ourselves and our partners accountable for upholding these commitments.

 

  • Using company resources, including financial, physical and digital assets, responsibly and ethically.

 

5. Advancing accessibility and inclusion in workplaces

 

We work with businesses to drive meaningful change in workplace accessibility and inclusion.

 

This means:

 

  • Partnering with organisations to create inclusive, diverse and accessible workplaces.

 

  • Advocating for equal employment opportunities for people with disability and chronic illness.

 

  • Supporting businesses in meeting legal and ethical accessibility standards.

 

  • Representing and empowering people with disability to ensure their voices shape workplace policies and practices.

 

6. Zero tolerance for harm, abuse or exploitation

 

We have zero tolerance for any form of abuse, neglect, harassment or exploitation.

 

We commit to:

 

  • Creating safe and supportive environments for all clients, employees and stakeholders.

 

  • Taking swift and decisive action on reports of misconduct, unethical behaviour or harm.

 

  • Providing clear and accessible reporting channels for concerns or complaints.

 

7. Privacy, confidentiality and responsible information use

 

We respect and protect personal and sensitive information by:

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  • Complying with Australian privacy laws and ethical standards.

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  • Ensuring data security and appropriate information sharing practices.

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  • Only using information for its intended and lawful purpose.

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  • Providing accessible communication options for people with disability and chronic illness.

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Please refer to our full privacy policy here for details on what information is collected, how it is used and where it is stored.

 

8. Leadership, continuous improvement and upholding our reputation

 

We believe in leading by example and fostering systemic change.

 

We commit to:

 

  • Regularly reviewing and improving policies, practices and accessibility measures.

 

  • Providing training and capacity-building for our team and partners.

 

  • Encouraging feedback and collaboration to drive meaningful change.

 

  • Ensuring that our actions uphold the reputation and integrity of Inclusive Consulting.

 

9. Reporting concerns and upholding these values

 

If you have concerns about accessibility, fairness, conduct or service quality, we encourage you to report them via contact page.

 

We take all concerns seriously, ensuring they are addressed confidentially and fairly with appropriate follow-up.

 

At Inclusive Consulting, we are committed to ensuring accessibility, inclusion and equal rights for people with disability and chronic illness, in full alignment with Australian laws, ethical standards and public service principles.

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